FAQ
Shipping - We can ship to virtually any address in the world.
Domestic - There is a flat rate shipping fee of $12.00.
International - The flat rate for International orders is $25.00 for orders.
Courier - We use Australia Post for all orders shipping to a residential address.
Packaging - Once your order leaves us and you are advised of the tracking number, we're at the mercy of the shippers tracking information. Please check their website for expected delivery times. We'll do everything possible to assist and make sure you get the goods you've bought!
Time Frames - We will always try to deliver our products to you as quickly as possible.
Returns Policy - If the goods you receive are found to be damaged or defective, these may be returned to us within 14 days, in the original packaging, for replacement.
Before sending any goods back, please email including images of the damage. We take great care when packaging your order so we ask you do the same when returning anything to us.
Our return address is:
SaxSupport PO Box 1348, Byron Bay, NSW 2481, Australia.
Cancellations - You can cancel your order within 24 hours of order placement. Please call or email us to do so.
Domestic - There is a flat rate shipping fee of $12.00.
International - The flat rate for International orders is $25.00 for orders.
Courier - We use Australia Post for all orders shipping to a residential address.
Packaging - Once your order leaves us and you are advised of the tracking number, we're at the mercy of the shippers tracking information. Please check their website for expected delivery times. We'll do everything possible to assist and make sure you get the goods you've bought!
Time Frames - We will always try to deliver our products to you as quickly as possible.
Returns Policy - If the goods you receive are found to be damaged or defective, these may be returned to us within 14 days, in the original packaging, for replacement.
Before sending any goods back, please email including images of the damage. We take great care when packaging your order so we ask you do the same when returning anything to us.
Our return address is:
SaxSupport PO Box 1348, Byron Bay, NSW 2481, Australia.
Cancellations - You can cancel your order within 24 hours of order placement. Please call or email us to do so.
For more information please contact Steve +61 410 319 410 or email sax2481@gmail.com